My friend has Acer Aspire 6920 but unfortunately he got that his CineDashMediaConsole stopped working. the cine media console shows full volume and mute. The bad condision is your Aspire 6920 will freezes, refuses to work or even it will turn off.
Have you ever found same problem? Actually, the solution is really simple, you only need to take battery out and put back in, everything will be fine.
1 | jordy
November 16th, 2008 at 6:19 am
i had the same problem but the answer is so freaking stupid. Ik tried installing all the software again and again but no cure. Then I read on a forum that i just needed to get the battery out for several second and it worked!! One single tip after doing that if it is normal again but doenst responend look for launch maganer on your pc.
Summary:
shut pc down en get battery out
if i doenst responend then open launch manager
2 | douglas
November 20th, 2008 at 12:03 pm
I could not believe the solution until I did it myself. Shutting the computer down and restarting didn’t help but getting the battery out did the trick!
3 | chris
November 23rd, 2008 at 5:36 pm
I had the same problem with my acer 6920. I too, shut down the computer, unplugged the a/c, took the battery out and held the power button in for about 30 seconds. Then I put the battery back in, plugged the a/c cable back in and powered up. PRESTO!!! The media control center worked again. I just hope that this is not a recurring event. I have had my 6920 for about two months.
4 | kevin
November 27th, 2008 at 11:48 am
wow, i too had this problem, and didnt think this solution would work, but it did. word out to everyone who has this problem. do this lol
5 | Eric
November 30th, 2008 at 12:38 pm
Thank You for this recommendation
is this method acceptable? Do you know if Acer plan to deliver a patch to solve the problem?
7 | Miguel
this sucks i just got my 6920 2 days ago and it froze already thanks to you guys i fixed it does anyone know why it happpens i hope i dont keep on having this problem just owned it 2 days lol
8 | Vìctor
December 15th, 2008 at 4:00 pm
thank you.. I had a hardtime trying to fix this on my Aspire 6935, I contact acer and they asked me tho reinstall drivers, and didn’t work out, so they asked me to restore factory settings (format C drive) but i found this before formatting.
THANK YOU!!!
9 | mario
December 16th, 2008 at 11:58 am
no, muchsisimas gracias por el consejo, crei que no funcionaria, ahora ya no la llevare al centro de antencion para esa cosa, muchas gracias y por si pasa alguna cosa pues ojala me puedan orientar, jeje grax, eso del cine dash no le encontraba como, pero solo quitar la bateria y ponerla es lo mas simple, grax,
10 | Chris
December 16th, 2008 at 3:10 pm
Thanks everyone!!! Just had my 8930 and the CineDash Media Console stopped working. Found this site and unplugged then pulled out the battery as suggested. I am up and running again and the dashboard works….. thks again!!!!!
11 | karl
December 17th, 2008 at 5:30 pm
omg whoever discovered this simple but highly un-obvious solution to my problem, and apperently everyone who owns an aspire 6935 is agenius, thanx, ive had this laptop a day now and has saved me a lot of time and hassle, if i have ne other problems this is the first place i will come, it seems uno more about this than the manufacturer does ha
12 | Jessica
December 18th, 2008 at 3:19 pm
I was ready to throw the computer across the room. Was stuck in a constant restart and going directly to the arcade deluxe media program, no other settings. Also would show Windows XP load screen for about 5 sec before jumping into the arcade deluxe. Could not get it to shut down so finally took the battery out. Glad to see that I’m not the only one with this problem. Hopefully Acer will offer something to fix this issue.
13 | Renee Harrison
February 21st, 2009 at 3:32 pm
Hi all
Thanks everyone ….. I was ready to toss my laptop. What a simple solution to a very annoying problem. Congrats to whoever worked that one out 
14 | Lolo
February 24th, 2009 at 4:21 pm
Yes. It seems to be a problem with the models containing CineDash Media Console. The solution is so simple, but shouldn’t be like that, i mean, this problem should not even exist. These models are sort of expensive (mine includes a blu-ray lector), and Acer should compensate or solve this problem in a profesional way.
Take care you all! 
15 | channantha
Okay, I installed Windows 7 beta on on the Gem and the cinedash stopped working could any one give me advice on how to fix it?
16 | kenneth SWEDEN
Thank u very much. Now my laptop is working becuz of ur soulution. I have aspire 8930G if u wonder. I was ready to leave it back to the company i bought the laptop but then i read this comments.
17 | Andrew
My Aspire 8930 cinedash froze, did the battery removal and everything is working again fine. Thanks, this saved me a lot of trouble.
18 | Aaron
I tried everything to reinstall the driver and even plan to bring back to the company to claim warranty. then saw this saw this solution, wow it really worked and solved the problem fast and easy. It saved me lots of hassles and inconvenience…
A very much thank you to the person who came up with this solution. kudos! whoever the fella…
20 | rafael sarachaga
hola como estan todos por aqui escribo esto para ver si alguien me puede dar una mano con mi aspire que tiene menos de 1 mes y el problema que le encontre hoy cuando la encendi es que a la derecha tiene la consola media dahs cine consola y me quedo de color azul y no responde a los comandos tactiles el boton DE MUTE ala derecha del boton hold y EL VOLUMEN QUEDARON DE COLOR AZUL Y LOS TECNICOS DE ACA DE DONDE LA COMPRE EN URUGUAY NO ENTIENDEN EL PROPBLEMA DESDE YA MUCHAS GRACIAS A QUIEN SEA
22 | Dennis Concrete
Hey guys, I tried downloading iTunes to my Aspire 8930g but when I get to the installer it just tells me that “Quick Time failed to load” and “iTunes needs Quick Time to work properly”. Any ideas? Thanks in advance.
24 | Lau
is it possible that someone could give me the driver for media console for an aspire 6920g please
i reinstalled vista on my laptop and can”t find the damn thing anywere
thnx
25 | deeds3353
Nice one to the one who worked out how to fix this , as id already sent one aspire6935 back to the shop with this “fault”,lol, and didnt think thed take back another?, well they would of but wanted to keep this machine……so BIG UP to ya….NICE 1 ……deeds3353
26 | mike
Behold am up and running ! you guys are legends. i’d
thot my Acer cinedash is having swine flu. To all of you hats off. Simple things tend to work miracles….
27 | joe
had the console problem too….battery out …. wait 10 seconds… battery back in … PRESTO… working fine…thanks guys…
28 | kix
OMG! it worked. i can’t believe that customer service rep in DUBAI told me to reformat my laptop. good thing i bumped into this. thanks…
30 | JMVP
Genius! Bless you! Like others, I got “expert” advice about needing to wipe the drive back to the factory settings and reinstall everything. Thank heavens I thought to do a simple search engine query first. This is ridiculously simple yet totally non-obvious. Thank you for sharing the fix!
31 | Scott
I’ve got to know! Why does this work???
Anybody?
I too had “the problem”. The fix worked great. My start-up time was cut in half, also.
Thank you to paralaptop.com and to the people who supplied the fix know-how. I now have this site bookmarked.
33 | utchay
it worked for me too.
i almost shed tears before i remembered i can share a problem over the internet.
oh wot a relief
34 | Cb
September 4th, 2009 at 2:32 am
Well happened to me this morning at work, no access to another comp to google issue, panic rising thinking all my bookeeping I updated yesterday but not saved anywhere else.. first thought was try remove battery and hey presto, come to google problem before thinking on sending back so pretty relieved to see is an issue with aspire and I dont have to go without laptop whilst sending back…
but yes a fix needed indeed, if I had rang up helpdesk and told to format then found this solutionI would have been pretty mad!
shall always make removing battery a first if anything else goes wrong……
(needless to say bookeeping backed up will be a first priority after the heart stopping moment ^^)
35 | Boris Sofia
September 9th, 2009 at 10:17 am
Can somebody tell me where I can find Driver for CineDash Media Console
36 | tom
September 10th, 2009 at 4:08 pm
i installed windows 7, after no work of the cinedash.
solution:
1. download latest version of launch manager from acer
2. unzip the file and right click “properties”
3. goto kompatability and select “vista”
4. install the launch manager
finished
note: the launch manager includes the driver for the cinedash
39 | rob
November 19th, 2009 at 4:24 pm
i am a new user and to me this seems too simple to work… but it did! i tried everything then when i had no hair left i saw this forum. thanks guys.
40 | Rui (thanks, Tom)
Installed Windows 7.
Thanks to Tom, worked great.
Went to kompatability tab and select “vista” in 2 files: Setup and LManager.
Regards.
41 | Rhyso
December 15th, 2009 at 8:40 pm
My word!
i was going nuts trying to find the hardware driver for the cinedash.. turns out that taking the damn battery out works!
I had the cinedash freeze, also the on-screen volume display was showing all the time… very annoying.
Thanks to paralaptop and everyone for your comments on this easy solution. x
43 | Tim
February 11th, 2010 at 9:52 pm
This works perfectly. I have it working on my aspire 8920
Getting the CineDash Media Console and Launch Buttons working
If you have problems with either the CineDash Media Console or Launch buttons then you will be happy to hear that the solution for fixing these is easy!
The first thing that you will need to do is install the “Launch Manager” which can be downloaded off the Acer website. Go to http://www.acer.com and click the service support, then driver download. Go to your model. Download the Launch Manager here (hosted here) or go to the acer site and find it there. The filename should be “Kilimanjaro_v2.0.00_Vistax32×64_XPx32×64.zip” the version of Launch Manager under the Windows Vista operating system .This will get the Email, Web and Empowering Technology buttons working with their default settings. If you need to change what the buttons do, you can launch the application named “Launch Manager” in the start menu.
Uninstall any previous version of Launch Manager
The solution to my problem was to get the Launch Manager to run in compatibility mode for Windows Vista Service Pack 2.
Unzip. Explore the new folder and right-click Setup.exe.
To do this go to the Launch Manager Install directory (C:\Program Files\Launch Manager ), right-click on “setup.exe”, select the “troubleshoot compatibility” tab, check the “Troubleshoot program” check box and then click “The program worked in earlier versions of Windows but won’t install or run now”. Then select “Windows Vista Service Pack 2”. Then click “Start” program. Now everything should work properly! It will install. But don’t reboot yet!
Now locate and explore the freshly installed folder in your program files directory – (probably C:\Program Files (x86)\Launch Manager or C:\Program Files\Launch Manager depending on if you are running 64-bit or 32-bit)
right-click on “LManager.exe”, select the “troubleshoot compatibility” tab, check the “Troubleshoot program” check box and then click “The program worked in earlier versions of Windows but won’t install or run now”. Then select “Windows Vista Service Pack 2”. Then click “Start” program. Now everything should work properly! It will install.
Reboot and enjoy properly synced volume, and fully functioning buttons.
44 | jason
February 16th, 2010 at 2:14 pm
hi to all.well i have the same problem with my aspire 6920g .The CineDashMediaConsole works but not the volume i have tried all the suggestion .batterie out.Old power butten in fo 30 sec.and still does not work.any suggestion. thx
