Getting Acer Extensa 4620Z someone found the Crystal Eye also works great. The one annoying problem whenever he clicks on the desktop icon or open from programs folder the application window will open, but no
camera there. He’s got the window and the pics he’s taken before underneath but still has no camera. He was sure the camera is works fine as he can use it with other video/video capture programs. He’s installed Gmail video chat on Acer Extensa 4620Z recently and that’s really been the only change. But since that time, there is no camera from the basic application.
Technically there are two possibilities, hardware & software. Since you are sure the hardware is fine means you are able to eliminate the possibility of it being a software issue:
- Backup your notebook using the e-recovery software or NTI backup
(save it to your D drive).
- Do a full system restore on Acer Extensa 4620Z notebook using the
e-recovery software in windows. Or Alt F10 on powering the unit up
then follows the on screen instructions.
- If the cam works then your issue is software
Since you just backed up your 4620Z data, now you can restore it back to where you were originally and try to find a way to get it working. If it doesn’t work then its hardware and I would recommend having it sent in for repair. Alternatively you could reinstall the crystal eye application & driver using the e-recovery program restore function which your Acer Extensa 4620Z notebook is bundled with.